international orders? no problem! create your order and we'll get back to you about shipping the items to your destination. for international orders, we ship via USPS priority (fast, trackable & insured).

with in the continental USA, we ship FedEx ground within 2-3 business days of order (AK & HI ship usps priority mail). you will recieve tracking info via email. time in transit depends on where you live. express shipping can be arranged. 

to minimize environmental impact, we often re-use boxes and packing materials from our suppliers. we do not buy plastic/styrofoam materials but do re-use those shipped to us.

note: furniture and custom items ship directly from our suppliers.

you're not happy, please contact us. you may return an item within 30 days for exchange or TWINE credit ONLY. returns beyond this period may incur a restocking fee. credits are valid for 1 year.

special orders and sale items are non-returnable. to return a wallpaper silhouette, please review the wallpaper FAQs below. 

returned merchandise must be unused with original packaging and tags intact. returns must be well packed and insured for their full value. we cannot assume responsibility for return fees or problems in transit. original shipping fees are non-refundable.

damage/defect claims must be made within 5 days of receipt of goods. in case of damage in shipping, FedEx may require an inspection, so please retain packing materials.

please pack returns carefully and send to: TWINE / 22 east market st, second floor / rhinebeck, new york 12572

what are they made of?  each wallpaper silhouette is made of actual wallpaper. all silhouettes are handmade - variations in pattern, color, etc are by design. about 95% of the wallpapers are vintage and in limited supply. patterns are subject to change without notice. we do our best to represent color and pattern, but can not accept responsibility for variations.

what if I don't like the wallpaper pattern?  do not open the silhouette! each tube is packed with a large sample of the wallpaper on the outside. please note that we can only accept undamaged and UNOPENED articles. if you have opened the silhouette, we cannot accept it for return!

are they fragile?  yes! please do not open your wallpaper silhouette until you are ready to hang it. please note that we can only accept undamaged and UNOPENED articles. if you have opened the silhouette, we cannot accept it for return!

what is the paste made of?  methyl cellulose, a wheat-based chemical compound which dissolves in water. methyl cellulose is also used as an emulsifier in foods and other products. it is non-toxic and non-allergenic.

how are they made?  each silhouette is cut by hand in inke heiland's workshop. each silhouette provides meaningful work to an eager group of developmentaly disabled adults.

how long will it take for me to get my order?  wallpaper silhouettes are made to order and have a 4-5 week leadtime (including shipping). they will ship to you directly from the artist in holland. in some cases, we have silhouettes in stock in our ny studio and can get them to you much faster. if you'd like to know our current stock, please email us.

once processed, cancelled orders may be assessed a 15% restocking fee.

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